Shipping Policy
What countries do you ship to?
Australia, New Zealand, United Kingdom, Canada and USA.
What is the shipping cost?
The shipping cost is a flat fee per order. This means the shipping cost remains the same whether you order one item or several.
Australia Orders
Parcel Post free
Express Post $3.00
New Zealand Orders
International Standard Parcel $7.00
International Express Parcel $22.00
United Kingdom Orders
International Standard Parcel $16.00
International Express Parcel $24.00
Canada Orders
International Standard Parcel $12.00
International Express Parcel $21.00
USA Orders
International Standard Parcel $12.00
International Express Parcel $21.00
Is express shipping available?
Express Shipping is also available in Australia through Australia Post 'Next Day' Express Post which can be selected during check out. To see if you are within the 'Next Day' zone*, visit auspost.com.au/expresspostnetwork.
* As of April 2020 Australia Post advised that they have temporarily suspended their Express Post guarantee, due to increased demand and fewer available flights. Express Post deliveries may take longer, however they will continue to prioritise these deliveries.
How long will my order take to arrive?
We typically dispatch orders the next business day.
Australia Orders
Orders are shipped either Parcel Post or Express Port with Australia Post. Parcel Post is normally delivered in 2+ days* and Express Post the next business day*, depending on your area. For more information on delivery times in your area visit auspost.com.au/domesticdeliverytimes, orders are shipped from Melbourne VIC.
* Australia Post has indicated increased delivery times of some parcels due to increased demand and fewer available flights. We have noticed increased delivery times of 1-2 days with Express Post orders, and in some cases, 1 - 3 business days with Parcel Post.
New Zealand Orders
Orders are shipped as International Standard Parcel or International Express Parcel with Australia Post. Australia Post indicates typical delivery times of 6+ days and 3+ days respectively.
United Kingdom Orders
Orders are shipped as International Standard Parcel or International Express Parcel with Australia Post. Australia Post indicates typical standard delivery times of 6-8 days and Express post 4-6 days.
Canada Orders
Orders are shipped as International Standard Parcel or International Express Parcel with Australia Post. Australia Post indicates typical standard delivery times of 6-9 days and Express post 3-6 days.
USA Orders
Orders are shipped as International Standard Parcel or International Express Parcel with Australia Post. Australia Post indicates typical standard delivery times of 6-9 days and Express post 3-6 days.
Can I track my order?
Yes, we will email you confirmations when your order is placed, and then once your order is shipped. Your shipping confirmation will include an Australia Post tracking number which you can use to track the shipment through the Australia Post system. If you provide a phone number with the shipping address, Australia Post will text you to provide delivery updates and options. Parcel tracking can be accessed via AusPost Tracking
International customs & taxes
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise/sale of goods” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
What is your returns policy?
We do accept returns for items that are still in original condition, sealed and unopened. Please email support@jklabs.online
Contact Us
If you have any questions about shipping, please contact us.
JK Labs is based in Melbourne, VIC, Australia.
Administrative office:
Exchange Tower
Level 1, 530 Little Collins Street
Melbourne VIC 3000