FAQ
What is your shipping policy?
What countries do you ship to?
Australia and New Zealand.
What is the shipping cost?
The shipping cost is a flat fee per order. This means the shipping cost remains the same whether you order one item or several.
Australia Orders
Parcel Post free
Express Post $3.00
New Zealand Orders
International Standard Parcel $7.00
International Express Parcel $22.00
Is express shipping available?
Express Shipping is also available in Australia through Australia Post 'Next Day' Express Post which can be selected during check out. To see if you are within the 'Next Day' zone*, visit auspost.com.au/expresspostnetwork.
* As of April 2020 Australia Post advised that they have temporarily suspended their Express Post guarantee, due to increased demand and fewer available flights. Express Post deliveries may take longer, however they will continue to prioritise these deliveries.
How long will my order take to arrive?
We typically dispatch orders the next business day.
Australia Orders
Orders are shipped either Parcel Post or Express Port with Australia Post. Parcel Post is normally delivered in 2+ days* and Express Post the next business day*, depending on your area. For more information on delivery times in your area visit auspost.com.au/domesticdeliverytimes, orders are shipped from Melbourne VIC.
* Australia Post has indicated increased delivery times of some parcels due to increased demand and fewer available flights. We have noticed increased delivery times of 1-2 days with Express Post orders, and in some cases, 1 - 3 business days with Parcel Post.
New Zealand Orders
Orders are shipped as International Standard Parcel or International Express Parcel with Australia Post. Australia Post indicates typical delivery times of 6+ days^ and 3+ days^ respectively.
^ Due to the impact of COVID delivery times to New Zealand have increased. As of 16 March 2021 Australia Post is quoting 7 - 12 business days with Standard and 5 - 8 business days with Express.
Can I track my order?
Yes, we will email you confirmations when your order is placed, and then once your order is shipped. Your shipping confirmation will include an Australia Post tracking number which you can use to track the shipment through the Australia Post system. If you provide a phone number with the shipping address, Australia Post will text you to provide delivery updates and options.
What is your returns policy?
We do accept returns for items that are still in original condition, sealed and unopened. Please email support@jklabs.online to check before returning an item.
Ways to Pay.
What payment methods are supported?
We support the following payment methods:
- PayPal
- Visa
- MasterCard
- American Express
- Diners Club
- Apple Pay
Are my payment details secure?
Yes, all our commerce tools and payment processors are PCI-DSS (Payment Card Industry Data Security Standard) compliant. To learn more visit the PCI Council’s website.
Tell me more about FrucMalEase.
Who can benefit from it?
Those with fructose malabsorption and people with digestive problems such as IBS triggered by fructose.
What are the ingredients?
Xylose Isomerase, calcium carbonate and vegetable cellulose.
Does this product contain gluten, preservatives, soy or sugar alcohols?
No, this product does not contain any gluten, preservatives, soy or sugar alcohols.
Is this product vegan?
Yes, FrucMalEase contains no animal products.
Is FrucMalEase made in Australia?
Yes, JK Labs is proudly Australian owned and operated, and our products are made here in Melbourne.
How does FrucMalEase work?
FrucMalEase contains the enzyme Xylose Isomerase. This enzyme works in the small intestine to convert fructose into glucose which is easily digested.
Can FrucMalEase help me?
A scientific double blind study conducted in 2012 by Sciotec Diagnostic Technologies, Austria. Found that an orally administered dose of 43.12mg Xylose Isomerase significantly improved symptoms (nausea and abdominal pain) in 84% of patients that ingested 25g fructose.
How many capsules of FrucMalEase should I take?
As the body’s capacity to take up fructose in the small intestine differs from one individual to another, we recommend 1 to 3 capsules of FrucMalEase approximately 5 minutes before consuming food and drink that contain fructose. This will vary depending on the individual’s sensitivity to fructose, and the amount of fructose contained in the food and drink being consumed. For those who are just beginning to use FrucMalEase, try starting with 1 capsule and adjust according to your individual needs and food choices. It's also important to ingest the capsules with a cold liquid, (Xylose Isomerase stops working at temperatures over 60°C).
Why buy FrucMalEase?
Apart from our fantastic price point, our product per capsule contains 75mg of Xylose Isomerase, making it the highest quantity on the market. The majority of comparable products currently available less than half that dose per capsule.
Can I take FrucMalEase like a vitamin?
No, Xylose Isomerase remains active in the body for about 45 minutes after consumption. It can only convert fructose to glucose that is present in the small intestine during this time. FrucMalEase must be taken immediately before, or during, consuming food containing fructose to have any benefit.
Does FrucMalEase help with Fructan Intolerance?
No, Xylose Isomerase helps to digest fructose not fructan.
FrucMal+ is designed to help with fructan intolerance as well as fructose malabsorption.
What is Glucose Isomerase?
Glucose Isomerase is another name for Xylose Isomerase.